Apple launches support for hotel keys in Apple Wallet, initially with Hyatt Worldwide

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At Apple’s Worldwide Developer Conference in June, the company teased its plans to include support for home, office and hotel keys as well as state driver’s licenses in Apple Wallet. Today, Apple is announcing that Hyatt will become the first hotel partner to support the new technology. The hotel chain will roll out support for room keys in Apple Wallet for its guests, initially with six US properties to come in the future.

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The six properties include Andaz Maui at Wailea Resort, Hyatt Centric Key West Resort & Spa, Hyatt House Chicago/West Loop-Fulton Market, Hyatt House Dallas/Richardson, Hyatt Place Fremont/Silicon Valley and Hyatt Regency Long Beach.

Will work with new system world of hyatt mobile app, After making a reservation in the app, you will be presented with a screen that gives you the option to add your room key to Wallet. The experience is the same as if you book a ticket or pass and then have the option to tap a button to add those items to Apple Wallet for later access. And like with other passes, you can add your hotel room keys right after you book your reservation. Of course, the door won’t open until check-in time.


Once the key is added to your Apple Wallet, you’ll be able to see reservation dates, the name of the property, and your upcoming check-in date on the main screen. You can also tap the three-dot menu in the upper-right to see more information about your stay, including your reservation number and other details about the property. Plus, you can launch the Hyatt app directly from Apple Wallet to manage your reservations.

Hotel keys aren’t only available on your iPhone—they’re also automatically added to the Wallet app on the paired Apple Watch.

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In addition to the convenience of not having to come with a plastic hotel key card, this system could also allow guests to wait in lines to check-in in the lobby. Instead, the app can notify guests when the room is ready and they can check in on their phone. When that process is complete, the room key will be enabled and display your room number so you can go straight to your room. This can help customers reduce their COVID risk while also not having to wait in line with other guests for check-in.

Apple says guests with multiple rooms will be able to add them all to their room key and wallet for their stay, so they don’t have to remember which virtual key to tap. And like the Express Mode used by transit pass holders, hotel keys can also function in Express Mode, where you won’t even need to unlock your device to open the door. The key also serves to unlock access to hotel amenities such as a gym or pool.

Hyatt room keys at Apple Wallet on Wednesday, October 27, 2021 in Chicago. (Jean-Marc Giboux/AP Images for Hyatt)

The hotel key will also be updated if the guest decides to stay or book by late checkout in the mobile app. However, one thing you can’t do is share hotel keys with a friend—they only work with a Hyatt account holder who’s logged into the mobile app. After checkout, hotel keys are stored in Apple Wallet but not removed.

The new system will require hotels to update their room lock infrastructure to support NFC technology. It allows customers to open hotel doors with a single tap, as they do today when using Apple Pay at supported point-of-sale terminals. Working in Hyatt asa abloy But Apple is ready to work with the vendors selected by the hotel. The company declined to say which other hotel chains are working to roll out the technology, but notes Hyatt plans to expand its reach to global properties.

Support for hotel keys is rolling out today for iPhones running iOS 15 and Apple Watch devices running watchOS 8.

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