AWS outage throws a wrench in Amazon warehouse operations, takes down websites

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AWS stores and serves most of the Internet.

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Amazon said it resolves network issues that led to the closure of several major websites and apps for some people on Tuesday. Amazon employees also pointed out in a social media post that the company’s warehouses were at a standstill on Tuesday while the company struggled to resolve the Amazon Web Services outage, leaving workers with little to do but around Hang or, apparently, used to sing karaoke.

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The service, also known as AWS, stores and serves most of the Internet, including websites and apps for Disney Plus, Robinhood, Barclays, and Slack. Down Detector noted outages with Ring, Prime Music, Alexa and Chime services. Ticketmaster, Google, McDonald’s, Venmo, Cash App and My Social Security, a portal for online accounts with the US Social Security Administration, were also among the services that all showed up starting around 11 a.m. Eastern Time. .

Around 7:30 p.m. ET, a Message posted on AWS Dashboard said that the network device issues have been resolved and the company is “working towards recovery of any bad services.”

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Website closures were reported in cities across the US. Dozens of people said they work for the company, according to social media comments that affected Amazon’s internal systems nationwide.

Amazon spokesman Richard Rocha confirmed the outage and its impact on Amazon’s own operations. “There is an AWS service program ongoing in the US-Eastern region (Virginia) that is impacting Amazon operations and other customers with ongoing resources from this region,” Rocha said in a statement.

Some customers took to Twitter to complain about Ring doorbells and cameras not working. In response to a message from Ring’s customer service team that said Amazon was investigating the issue, one Twitter user said, “It doesn’t help. I need a working doorbell.”

Other Twitter users said they were trapped by the Ring alarm system that could not be disabled.

And others joked about their reliance on apps to do things they could use their hands for, like deactivate Alexa alarms on a physical device.

The Down Detector showed a spike of more than 11,000 outage reports for sites operated by AWS at East Coast time on Tuesday. Although some progress had been made in reducing that number, blockages remained hours later.

On Reddit and Twitter, people who said they were Amazon employees posted comments and videos about a complete halt of operations due to internal systems not working. Many activists wrote that they were singing karaoke or while reading their phone Waiting for the system to come back online, Vice spoke to delivery companies that contract with Amazon and said their drivers were Unable to login to Amazon system Tuesday morning to deliver.

On an AWS status page for monitoring system activity, Amazon noted issues arising Tuesday morning at its Virginia facility, which affects its US-EST-1 region. The problems affected many of the AWS products used by businesses to run their websites and apps, as well as some used by Amazon itself.

Dashboard noted that the company was troubleshooting shortly after the outage was reported. As of evening, the company said it was still seeing some of its services “severely” affected.

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