Ford to deploy ‘angels’ to troubleshoot busted EV chargers

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‘All they will do all day is to go and see where they fail and why’

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Ford has an interesting idea for how it can improve the reliability of electric car chargers in America: the Charge Angels. in one interview with Automotive News, Ford’s general manager of electric vehicles, Darren Palmer, announced plans to deploy employees to specially equipped electric Ford Mach-Ss when connected vehicle data or social media complaints suggest there may be a problem.


“All they’ll do throughout the day is go and see where they fail and why,” Palmer said. Although the details of the initiative are yet to be finalized, the company expects it to be launched before the end of the year, gearing up for the release of the all-electric F-150 Lightning in 2022.

“There are a lot of plugs out there, but some of them are old and they don’t have the quality or reliability we want,” Palmer said. “More than 99.5 per cent customers go to the charger and get the charge. We are happy with it.”

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We first experienced this problem when we reviewed Ford’s Mach-E. Instead of operating its own charging stations like Tesla, Ford has a “FordPass Charging Network” that gathers together Over 13,500 charging stations Operated by other companies such as Electrify America and Chargepoint. But the problem, as my colleague Sean O’Kane found out in his review earlier this year, is that the quality of maintenance can vary between these different providers, which means you don’t have to get a fully functioning job the first time. Cannot find charger. Here’s how Sean described his experience:

“For example, I took a drive to an Electrify America station, which is basically Volkswagen’s budding version of Tesla’s Supercharger network, and still ran into problems. The first plug I tried gave me the error over and over again. Messages delivered. When I tried another plug, a moth went off, and then the car charged much slower than it was supposed to. After trying several stalls only did I finally get to 77kW worth of connected found charging rates, which is about half what it took the Mustang Mach-E to eventually run out of these fast-charging stations. (It was somehow the only Electrified Americas station in Austin, Texas, to really step up its charging infrastructure game.) Is required.)

YouTuber Marques Brownlee had a similar experience when he pitted a Tesla and a Mustang Mach-E in a car against a gas-powered car. 1,000 mile road trip, and finding a fully functional fast-charger for Tesla just got a lot easier. This can be a frustrating situation, meaning that range concerns remain an issue even as the range of electric cars improves.

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