On Monday it said it accidentally verified a “small number” of fake accounts before permanently suspending users and removing their blue badges for violating its rules against spam and platform manipulation.
The error has raised concerns about the company’s new application process for verifying accounts that are notable, authentic and active because the blue badge is meant to help people determine whether an account is trustworthy or not.
Ever since Twitter started the new application process in May, the company has been flooded with verification requests. Some users have complained that their accounts are not getting verified even though they believe they meet the requirements. Last week, the company said it would provide more details in an email as to why an account was not verified.
On Sunday, data scientist Conspirador Norteo tweeted that six Turkish accounts created on June 16 with mostly identical followers received the coveted blue badges. Stolen photos appear to have been used in two accounts.
Twitter attributed the mistake to differences in training and processes, which the company says it is trying to improve. The social network no longer provided any details on how the error occurred. The company said it has a dedicated team to review these applications.