Why is my phone not making or receiving calls?

Sometimes we almost forget that smartphones are for making and receiving calls. Certainly, talking to someone via the telephone no longer represents cutting-edge technology, especially with the advent of social media, augmented reality (AR) and virtual reality (VR), 5G, the Internet of Things and everything else. with the advent. You can nowadays with a phone. However, you really notice the absence when your iPhone or Android can’t make or receive calls. This is especially so if you are expecting an important call from someone or if you need your phone for work.

If this has happened to you, we’ve outlined things you can try when your phone isn’t making or receiving calls. It spans everything from simple to more involved. Regardless of why your phone is acting up, this should force you to restart.

Why is my phone not making or receiving calls?

check for signs

Why is my phone not making or receiving calls?
Greg Mombert/Nerdshala

Assuming that your phone is indeed on then you should check if it is receiving a signal. This can be easily done on an iPhone or Android by looking at the signal indicator in the corner of your phone.

On iPhones and most Androids, the signal indicator can be found in the upper-right corner of the screen. Even a single call should indicate enough signal to make and receive calls. However, if the signal sometimes turns off and you see “no service” (or something similar on Android), you may find that calls don’t work.

If so, you should try to move to an area or place with a strong signal. Note that some places and premises – such as tunnels and underground car parks – will prevent you from receiving any signals. As such, look for places on or above the ground that are not too far away (ie, those that are nowhere in between).

turn off airplane mode

A person turning on Airplane Mode on a smartphone.

When checking the signal bar, you may find a symbol indicating Airplane Mode instead (it will usually look like an aircraft). If you do this, it means that Airplane Mode is active and you cannot receive any kind of communication signal. This also means you have to turn it off if you want to make or receive calls. You can do this on iPhone by following these steps:

Phase 1: Swipe down from the top-right side of the display. On an older iPhone (iPhone 8 or older), you’ll need to swipe up from the bottom of the screen.

step 2: If the Airplane Mode symbol is orange, it means it’s on. Turn it off by tapping it so that it clears.

On most Androids, you can (de)activate Airplane Mode by doing the following:

Phase 1: Open Adjustment.

step 2: Choose wireless system (or network and Internet or something similar). you may have to tap more After that on some models.

step 3: unselected airplane mode.

Check Your Phone Agreement / Contact Your Carrier

A dysfunctional cell phone tower may cause a lack of signal.

One of the reasons why your phone may not be able to make calls is that there is a problem with your carrier. For example, your phone contract may be for only a few minutes per month, and you may have previously held off on going beyond that limit (so you’re not charged). As such, you may need to contact your carrier to change your monthly limit and/or block.

Much the same happens if you’re using some sort of prepaid or pay-as-you-go SIM, which limits calls in terms of the credits you buy. Check how much credit you have left, and if you’re new, buy some more in case you need to call.

The above reasons usually prevent you from calling. However, in rare cases, your SIM may be deactivated or blocked, especially if you have repeatedly failed to pay the monthly bills on time. So you may have to contact your carrier to resolve any issues.

Even if you don’t have a problem with your contract or SIM, it may still be worth contacting your carrier in case a network outage occurs. Alternatively, you can check sites like downdetector For third-party updates on network conditions.

check blocked numbers

If you’re expecting a call from a particular number but it never comes (even when the other person tells you they’re trying to call), you’ll want to check if you’ve blocked it first. has done. Blocking a number prevents that person from calling you, so if you want to receive calls from the number, it’s time to unblock.

If you have an iPhone, you can unblock numbers by going to Settings > Phone > Blocked Contacts. Next, tap Edit Tap More red in the top right corner loan The icon next to the number you want to block before tapping unblock.

With Android, you can unblock contacts by going to Phone > More > Settings > Blocked numbers. then you have to tap clear x and unblock.

Unblocking a number will allow that number to call you again. Of course, unblocking numbers won’t achieve much if you can’t to make call.

turn off do not disturb mode

Try turning off Do Not Disturb mode.
Andy Boxall/DigitalTrends.com

Like Airplane Mode, it’s also a good idea to check if you have Do Not Disturb Mode turned on. This shouldn’t stop you from making calls, but it should usually keep you from receiving them. Or, at least, it will prevent you from hearing an incoming call because many Do Not Disturb modes (such as Apple’s) simply silence calls instead of disabling them entirely.

If you have an iPhone, you can turn off Do Not Disturb mode by swiping down from the top-right corner of the screen (or from the bottom up). Next, tap do not disturb mode icon (it looks like a crescent) so that it becomes clear.

With Android, you can turn off Do Not Disturb mode by swiping down from the top of the screen to expand the notification shade. Then tap do not disturb icon so that it goes from blue to gray.

Remove and reactivate SIM card

In some cases it is worth removing and reinserting your SIM card.
Andy Boxel/Nerdshala

Similar to the perennial reboot advice you get from IT departments, it’s usually worth removing your SIM card and reinserting it. Doing so effectively de- and re-activates the card, hopefully eliminating any issues that were preventing your phone from making and receiving calls.

If you have Android, you can also go here Adjustment To deactivate and reactivate a single SIM, but only if you have two SIMs in your phone. go for Settings > Network & Internet > SIM card. Tap your SIM card, and then tap the slider to the Off position, which deactivates it. Finally, tap the same slider to the On position to activate it again.

Reset Network Settings

Like with your SIM card, if you still can’t make or receive calls, you can try resetting your network settings. This clears your phone of any stored data that could potentially interfere with its functioning.

On iPhone, go to Settings > General > Reset > Reset Network Settings.

On Android, go here Settings > System (or general management) > reset (or reset option) > Reset Network Settings (or Reset Wi-Fi, Mobile & Bluetooth)

software update

Yes, we’re starting to get a little desperate now, but updating to the latest available version of your operating system can often help in cases where your phone won’t make or receive calls.

On iPhone, go to Settings > General > Software Update. Your phone will then let you know if an update is available.

On Android, go here Settings> system (or general management) > Advanced > System Update.

Factory reset and manufacturer fixes

If all else fails, take your phone to an Apple Store or another repair shop.
Apple’s Zurich Store / Image: Apple

If you have tried all the above steps and you still cannot make or receive calls, then you may want to consider a factory reset. This is basically the nuclear option as far as any issues or bugs are concerned, but it can solve issues in some cases.

On iPhone, go to Settings > General > Reset > Erase All Content and Settings.

On Android, go here Settings > System (or general management) > reset (or reset option) > Erase All Data (Factory Reset).

Needless to say, you should always back up your device before doing a factory reset. Information on how to do this can be found in our separate article on backing up iPhones and Androids.

However, if this and every other option fails, it may be time to contact your phone’s manufacturer and inquire about a possible repair or replacement. If you have an iPhone, contact apple And possibly ask about going to an Apple Store. Similarly, if you have Android, find the official support number or contact its manufacturer.

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