Hackers just stole personal data from millions of Acer customers

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Acer has just confirmed that its servers were hacked by a group of hackers called Desordon. The hackers managed to steal more than 60 gigabytes of data containing sensitive information about millions of Acer customers.

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The compromised information includes the names, addresses and phone numbers of several million customers, but also restricted corporate financial data.

The Acer Aspire 5's lid is open on a brick floor.
Mark Koppock/Nerdshala

The hack was recently reported by the hackers themselves and later confirmed by Acer. Desorden has managed to breach Acer’s servers in India and receive huge amounts of data. The data includes both consumer and corporate accounts. According to Desordon, “the affected customer data is in the millions.”

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As evidence of the data breach, the hacker group published over 10,000 accounts of private customer data. The rest of the data will be put up for sale, and the post has already garnered some interest from potential buyers. The hackers did not clarify whether they wanted to sell the data to the underground market or whether they wanted Acer to pay a ransom for it.

According to Acer, the company has immediately taken security measures and conducted a complete scan of its system. The attack affected Acer’s local after-sales service system in India. The company has then started notifying all potentially affected customers. In a statement provided to Privacy Matters, Acer claims that the incident will have no impact on the continuity of its business. That’s most likely true, but it’s certainly a bad time for the brand, as it’s the second major data breach this year.

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Earlier this year, Acer’s servers fell victim to a ransomware attack by a hacking group called Revil. The data stolen was all sensitive, including bank balances, bank communications and other financial information.

Reville demanded $50 million paid in XMR (a cryptocurrency) as a ransom for the stolen data. Acer has not commented on the situation beyond acknowledging “unusual circumstances are being observed” at the time of the attacks. This data breach was, in fact, the largest known ransom demand ever.

Apart from the two hacking incidents, it has been a successful year for Acer. The company recently started selling laptops with Windows 11 pre-installed, and it was one of the first brands to do so. It’s also getting ready to start selling what could potentially be the best gaming monitor ever, the Acer Nitro XV2.

One data breach is bad enough, but suffering another one in the same year is a real disaster for Acer. Even more, it is a disaster for its customers. Unfortunately, companies of Acer’s caliber are often under attack, and it seems that in 2021, at least two of these attempts were successful. This is certainly a sign that it may be necessary for Acer to tighten security measures.




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