How low-code helps people creatively meet their application needs

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There’s no denying that modern businesses have more needs – and opportunities – for enterprise applications than ever before.

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But often, developers (and everyone else) in IT have already maxed out, with little or no time and priority for such programming requests.

Happily—and not a moment too soon—low-code development platform Giving businesses creative ways to solve many of these essential application needs. By using these low-code tools to serve as “citizen developers” to employees who understand business problems, organizations can meet the growing demand for business applications.

Low-Code Applications: More Buildings, Less Coding


With the right training and platform, citizen developers can build low-code applications that solve their day-to-day challenges. (Developers in IT can of course sometimes use tools with less code, too.)

For example, a PR intern at Service Now, with no prior coding experience, created an app to streamline the company’s internal press release request/approval process. She did it in about three weeks – including learning to use ServiceNow’s App Engine – without interfering with his other activities.

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This means more useful applications are being built without adding more IT headcount, or the time to find and hire them – or without adding to the existing IT backlog.

Low-code apps look like existing apps, even though they build faster

From the perspective of employees, customers, and others who use them, these low-code tools use a vision-based interface to build apps that support other office productivity tools already available on employees’ desktops and notebook computers, tablets, and smartphones. Looks like applications. .

The main difference lies in how they were developed. With less code apps:

According to Microsoft’s Charles Lamanna, “More than 500 million new apps will be created during the next five years, which is more than all apps created in the past 40 years.” And most of them, says Simon Bisson in this white paper, will need to be low-code.

Less code tools unleash employee creativity

One thing that makes low-code so effective is that it puts the power of problem-solving in the hands of the people who understand the issue best. Since citizen developers are the ones closest to the problem, they often have the most innovative insights into how it can be solved.

uniformly, Empowered Citizen Developer One can discover new opportunities for an app that can streamline the manual process and save employee or customer time. For example, changes in business processes due to many more employees working from home can affect workflows traditionally done using paper and spreadsheets.

“When you think about all the business processes that are still handled through spreadsheets, email, and other manual processes, you quickly realize that low-code is a huge opportunity,” says Service Now. says Josh Kahn, senior vice president of Creator Workflow products. Ideal workflow tasks for low-coding include assigning, submitting requests, tracking, and creating tasks.

And, Kahn explains, “there are very complex, very high-priced processes that are still manual today.”

Here are some examples of low-code solutions built by non-IT citizen developers using Service Now’s low-code tools and platforms:

  • St Jude Children’s Research Hospital created a workflow app to route contracts and other PDF documents for review and approval amongst employees working remotely due to COVID restrictions and therefore unable to access documents using previous methods . Time from idea to app-in-use: three weeks.
  • An aircraft manufacturer expedited the update process for essential flight manuals for safe, compliant flights, getting workflow tasks to the right people, and documenting/tracking changes. Result: Operators’ receipts updated manuals up to 75% faster – and eliminated 88% of the non-value-added time in the update process.
  • At a university hospital, a small team of citizen developers designed a workflow to vaccinate 14,000 critical health workers. Within three weeks, they launched two apps—one that prioritizes employee groups for vaccinations and another that schedules their appointments.
  • At HonorHealth, a six-hospital nonprofit, employees built a chatbot-based COVID-19 symptom tracker in six hours[DD4].

IT, despite being exempt from developing these apps, remains in the loop

While low-code platforms let employees who are not part of IT develop new apps, IT remains strongly involved, “guardrailing” citizen developers and their apps to ensure that these new apps Doing what they’re supposed to do when meeting security. compliance, and other IT concerns.

IT involvement ensures that non-technical workers can safely build the applications they need to be more productive, while freeing up IT to work on the big, hairy enterprise applications that require They were trained. It is a win-win for everyone, including the business.

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