How to Opt Out of Verizon’s Custom Experience Tracking

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are Verizon users Now automatically enrolled in a data collection program that monitors information such as website visits and mobile app usage. recently Reported by Input, the telecom company runs a two-stage tracking program and Enrolls each customer automatically in the first tier.

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Verizon Custom Experience and Custom Experience Plus programs are rebrandings of Verizon Select, Launched in 2012 To help marketers target smartphone users with increased accuracy. While customers had the option to opt out of Verizon selections, you would have to manually opt out of the Verizon Custom Experience.

Unlike Verizon Selects, the new program doesn’t share your collected data with third-party advertisers. Your personal information is only used internally by Verizon. Privacy-minded individuals should still consider opting out if they don’t want their data collected and stored by the telecom giant for months at a time.

What Information Does Verizon Collect?

Again, every Verizon user is automatically enrolled in the Custom Experience program. This tier doesn’t track data as much as the higher tier, Custom Experience Plus, but the basic tier still logs the websites you visit and the apps you use. According to Verizon, website data is not stored “for more than six months.” A timeline for app data storage is not clearly stated Company FAQ page,

If you were previously a member of the older Verizon Select program, the company has added you to the Custom Experience Plus program. In addition to all the information from First Class, Custom Experience Plus tracks your device’s location and data about Verizon’s Fios Internet services. This program also keeps track of who you are talking to and when you are talking to them through the call log. Archived information does not include the content of your calls or messages. Verizon claims that location and phone call data are kept on file for “about a year.”

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It’s worth noting that Verizon selectively shares user data with third parties as part of its identity verification program. Shared data may include information about your device, account and user profile.

How do I opt out?

First, log in to your Verizon account through a web browser or the My Verizon mobile app. select the accounting tab, then click account settings And Privacy settings on the Web. For the mobile app, click on the gear icon in the top right corner and Manage Privacy Settings,

Screenshot: Wired via Verizon

On the Privacy Preferences page, web users can choose do not use Under Custom Experience and Custom Experience Plus section. On the My Verizon app, toggle any of the green sliders on the left.

Screenshot: Wired via Verizon

If you want to remove yourself from the identity verification program, on mobile, toggle the slider to the left or select don’t agree on the Web.

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