With more employees working from home, Hewlett-Packard is reshaping its business and technology services to meet the needs of IT managers seeking to keep them happy.
The company announced a new set of curated services called HP Work from Home that are designed to reduce downtime, provide support for PCs and printers, and help IT managers secure when devices are lost .
HP claims this is the first time it is offering print, PC and services in just one offer with a single contract, which will help keep things simple for IT departments.
“The first offering here is HP Work from Home and it is the foundation to enable more HP services to support hybrid work in the future,” the company said in a briefing ahead of today’s announcement. “And the benefit we want to deliver is really a better employee experience while making life simpler for IT. Therefore, HP as a company is very strongly towards enabling better employee experience and better employee productivity. While growing, it ensures that we deliver the promise of simplification, better manageability, better security to IT.
Essentially, when corporations purchase notebooks, desktops, workstations and printers for employees, they can add in print services, PC services, and financing for more robust support and management of the equipment. Print services for home users, such as the company’s consumer subscription ink service, will replenish printing supplies when employees print less and work more from home. HP promises next business day response and home delivery for the HP Print FlexWorker.
An HP executive explained, “We distribute the equipment, as well as the supplies, at home, and then we automate the supply.” “On the PC services side, we have a service called HP Proactive Insights, which provides rich telemetric data on device performance and application performance. We have expanded Proactive Insights with employee experience, which really helps IT teams or Allows other line of business or HR teams to get a pass on how employees are doing through a survey functionality.And also part of PC services, we have next business feedback on delivery, as well as HP factory services which ensures that the devices are delivered to the employee with the correct image, and are customized for the user.
It’s a way for HP to bring its print services for corporate customers to employees’ homes as the place of work has changed. Instead of printing in the office, HP is making it easier for businesses to provide OfficeJet Pro or LaserJet Pro printers to employees and supply management of these print solutions at home in a cost-effective manner.
HP is also expanding its security suite to allow IT managers to better manage devices that are used away from the office. The concern here is that devices could be stolen, and companies could face data theft, security breaches, and lost data. About 39% of work from home employees can access corporate and sensitive data using personal devices, increasing the risk for businesses. By adopting a zero trust policy, HP is helping work from home progress in a safe and secure manner.
“We are monitoring within the device for any patterns that are out of the ordinary, any unusual behavior that could be a sign of compromise,” HP said. “And in the case where we detect a potential compromise, we want to automatically return that device to a safe state before the attack, and that’s where we go through an automatic reboot of the device.” And then finally, we want to implement those strong authentication mechanisms on the device.”
While the company is essentially bringing corporate capabilities to printers working from home as a way to keep data secure, it also offers cloud management capabilities so IT managers can gain better insight into how to work from home from a security standpoint. How to set up working printers. . On the PC side, HP is pushing its HP Wolf solution that allows remote devices to be locked, erased, and restored if lost or stolen.