Getting one of the new iPhones or iPads? Then watch out – if you restore the device from a backup, Apple says you may have problems using Apple Music.
This issue affects all new iPhone 13 models, as well as the new iPad (9th generation) and iPad Mini (6th generation). Older equipment is not affected.
Apple’s warning comes on the day the company began shipping its new iPhone 13 and new iPads to customers around the world.
“If you restore your new iPhone or iPad from a backup, you might not be able to access the Apple Music catalog, Apple Music settings, or use the Sync library on your new device,” the tech giant said. . a new support page, adding, “To resolve this, update your new iPhone or iPad.”
The message isn’t entirely clear because Apple hasn’t released a standalone “15.0.1” update for iOS 15 or iPadOS 15, the latest version of its mobile operating system it’s shipping with its new devices.
but as Nerdshala As reported, some people who have already received their iPhone 13 have said that the iOS 15 security update was required after installing the device. The install notes also said that the update would fix an issue “where widgets may revert to their default settings after restoring from a backup,” but they made no mention of the Apple Music issue.
Nerdshala has reached out to Apple for clarification on the situation and will update this article when we hear back.
Until then, it looks like the best thing to do is to set up the device as new, install the update, and then restore the backup to see if that fixes the problem.
1. Go to Settings > General.
2. Tap Software Update.
3. Tap Install Now.
4. Wait for the update to finish.