Some owners of Lenovo Smart Display and Lenovo Smart Clock have been left with blank screens after a “firmware problem” caused their devices to malfunction about five months ago.
as reported by registerBack in April, reports began to emerge that some owners of the company’s smart home devices were experiencing frozen screens. Since rebooting Lenovo’s Smart Display and Smart Clock or reverting the device to factory settings offered only a temporary fix, users took to the company’s support forum to voice their concerns.
Although the scope and scale of the problem is unknown, sales data from Canalys shows that Lenovo has shipped around 1.2m smart clocks and an estimated 650k smart displays.
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a reader of register Reaching out to news outlets to provide more details about the issues they are experiencing, they said:
“We’ve explained them countless times [Lenovo] Before this (often within a few minutes, sometimes a few hours) the screen freezes shortly after turning on and you are unable to interact with the device. The device reboots, it works fine and then it freezes again.”
Shifting the blame to Google
According to Lenovo’s smart home community lead Zuzana, who asked the company’s customers to be more patient in a forum post, Lenovo has been working with Google on a fix since June. However, the lack of progress from Lenovo continues to annoy customers and has caused additional frustration.
in a statement to register, a Lenovo spokesperson explained that Google is responsible for deploying software updates for both its smart displays and smart watches, saying:
“Software updates have been deployed by Google for Lenovo smart displays and smart watches with Google Assistant. The Google product/engineering team is working on replicating the firmware issues identified by some users so that they can issue a fix instead . For more information, you can contact Google directly.”
While Google’s own Nest Hub was originally powered by a Linux-based OS and then later Fuchsia, Lenovo’s smart displays run on Android Things, which was discontinued for new projects from January this year.
We’ll have to wait and see if Google’s engineers are able to fix that, but if they do, it may be too late to pacify disgruntled Lenovo smart device customers.
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