Roadmap to Inclusive Digital Experience
Level Access is a private company that was founded in 1997, and over the course of several years has been working to increase its digital reach with the goal of digital equality for all users, especially the elderly, over 2,000 people including government agencies, private corporations and schools Have worked with more organizations. , and people with disabilities. It has been on Inc.’s list of the 5000 fastest growing companies for many years, and was named with the prestigious White House “Champion of Change” award in 2014.
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The company’s headquarters are located in Vienna, Virginia. Level Access has several notable customers including Adobe, Costco Wholesale, Nike and the Federal Communications Commission.
At its core, Level Access provides web accessibility services for users to enhance their access to websites, including compliance with applicable rules and laws. Services offered include:
- Audit Services: Audit reports that can be submitted to promote compliance and provide a level of protection against litigation
- Strategic Consulting: Helps customers take a comprehensive look at their web accessibility
- Tailored Training: Interactive training is offered through a number of vectors, such as on-site classroom instruction, small groups, distance learning via the web, and even one-on-one coding with developers.
- Document treatment: Assistance in handling the complexities of large documents and bringing them into compliance with applicable laws and regulations
- Screenplay: Help writing custom scripts to maximize access for people with disabilities
The process begins with a free risk assessment that matches the potential customer with an ‘Accessibility Expert’, gives your website an objective assessment with Level Access’s proprietary accessibility tools, and generates a report for potential issues in which a report is prepared with the available resources for selecting a digital one. Accessibility Vendor.
Level Access indicates that it has expertise in multiple industries. This includes education, financial services, ecommerce/retail, healthcare, hospitality/travel, public sector and technology. For example, in the healthcare sector, it has been stated that healthcare websites, whether from a provider, hospital or insurance company, should be accessible to all in order to eliminate barriers for people with disabilities to access to healthcare. . A typical issue is that in an urgent care center, if you have a check in kiosk, it needs to be accessible to a patient with low vision, including options to allow the patient to zoom in, and for Text must also be submitted. speech functionality. Another example given, is that videos offered by an insurance company would require closed captioning to reach hearing impaired patients.
There is a lot of expertise provided by Level Access in dealing with compliance with complex regulations to accommodate people with disabilities. Much centers around the Americans with Disabilities Act (ADA), often in response to a letter, or in situations where ADA compliance could be a potential risk of litigation. The situation may arise from a problem with a potentially inaccessible website or mobile app. It is also in response to the exponential growth of lawsuits due to web accessibility issues that have reached an average of one every hour across the United States. Furthermore, for organizations that have gone through such a lawsuit, they are hardly immune, with Level Access pointing out that “in 2020 more than 1 in 5 lawsuits were repeated against the same organization. “
One of Level Access’s popular software is its accessibility management platform, called ‘AMP’. It is designed to act as an “organizational command center”, providing tools that can test pages for their accessibility, by way of unlimited scans on an unlimited number of pages. It can also provide automated testing for PDF content, or pages that are in development so that issues can be addressed at an early stage rather than a redesign.
Getting reviews from Level Access users is like a black box. Internet search engines just couldn’t find any. In addition, when perusing the social media pages linked to the Level Access main page, which sent us to YouTube, Facebook, Twitter, and LinkedIn, no user reviews were found, although the Facebook Level Access was not publicly available, and the YouTube channel Comments were disabled on a large number of videos.
Pricing for Level Access is not listed on its website, and is completely opaque. Obviously, and not surprisingly, the price of services is what the organization needs from this company. Searching the internet we could not find any pricing information, so it is necessary to contact the company to quote the services.
Getting in touch with Level Access is fairly simple, and the toll free phone number is prominently placed on the website in the upper right corner. A direct email address is also listed, and there is also a web portal for entering company information to establish contact. Finally, there is a physical address listed for snail mail. Contact hours are not listed.
However, while Level Access includes all the basic contact methods, it just ends there. They lack chatbots and forums. However, we did find other support that includes online videos, resource whitepapers, e-books, and webinars on its site.
Web accessibility is an important topic, and level access provides an important service to increase the accessibility of digital content to all individuals. Professionals include expertise in a variety of industries, a free risk assessment, AMP software for automated scans and reports, and a broad breadth of services that include web remedies, and legal compliance issues. Cons must be included, including completely opaque pricing, a complete lack of user reviews, and limited support options. Putting all of this together, Level Access provides a full variety of services covering a large spectrum of industries with a high level of expertise to help you navigate this complex, yet critical area.
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