Roku customers report streaming issues after 10.5 update

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Many Roku customers are experiencing problems with their Roku TVs after following OS 10.5 Year Update, According to Roku’s own published report customer forum And other sites, such as Reddit, affected Roku TV owners saying that many of their streaming apps — like HBO Max, Disney+, Amazon Prime Video, Paramount+ and others — no longer work While others have more intermittent problems, such as Netflix.

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Some are also facing their own problems the screen is freezing And his Roku remote is no longer working, he said, but for now it’s not clear whether these are related or separate issues.

Roku says it is aware of the problem and is working to resolve it.

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While the 10.5 update debuted in October, Roku updates its streaming player first followed by its Roku TV devices. This means that many affected customers recently received the update because they own a Roku TV, leading to a flood of consumer complaints when favorite streaming apps were not working as a result of the update. In addition, the problems also affect Roku Ultra devices.

Although the issue started to crop up on the Roku forums last week, some users said they are behaving A non-functional TV for several weeks, which may cause them to buy a Chromecast or Fire TV Stick instead.

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In an 18-page formula On Roku’s community forums, users reported problems with other devices, including Westinghouse, TCL, Sharp, and Hisense TVs. There many other sources, with dozens of responses. According to consumer complaints, customers with hardware and wireless network connections are affected. Some users said to reboot their TV or router Worked, but others said they tried that, as well as factory reset, with no resolution.

Roku has been aware of the problem for some time in the form of the Roku Forum moderator writing back For forum posters from at least last week, asking for information about your devices like serial number, Roku device model, device ID and software OS version.

With no official fixes available yet, Roku has been forced to roll back the update for some of its users by downgrading their devices to software version 10.0. But this option is not implemented automatically for all customers. Instead, members of the forum stated that a Roku representative had privately message sent After sharing your device information with them with instructions.

And, until last week, users were Asking for private message A Roku employee received a downgrade, along with their device information, indicating that the fix is ​​being handled on a one-time basis. This process is frustrating some Roku customers who think a wider rollback is underway at this point.

The issues come at a time when many American consumers will be taking time off from work over the Thanksgiving holiday – meaning they have a lot more time to watch TV. For example, tuning into NFL football is part of the Thanksgiving tradition, but live streaming apps such as Sling TV and Hulu are affected by software issues.

A rep for Roku was reached for comment this afternoon, but no statement was yet available.

Later in the day, Roku shared the following comment with Nerdshala:

A small proportion of users with some older Roku TV models or older Roku Ultra players are experiencing issues with the latest firmware update, OS 10.5. We are actively investigating this and working to resolve it as soon as possible, and will provide our customers with real-time updates [on our website at support.roku.com/contactus and on twitter at @RokuSupport],

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