Some of Verizon’s Visible cell network customers say they’ve been hacked

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The brand’s subreddit and Twitter complaints have flooded

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Some customers of Verizon’s Visible service are using social media to say hackers have gained access to their accounts, changed their information to close them, and in some cases even ordered the phone using their payment information (Via XDA) If you’re not familiar, Visible is a cell service Owned and operated by Verizon Which bills itself as a less expensive, “all-digital” network, meaning there’s no physical store like you’ll find with a traditional carrier. Starting Monday, customers on both Twitter and Reddit collectively reported that they were receiving emails from the company about changed passwords and addresses, and they There were difficulties contacting the company’s chat support.


Visible’s customer service account on Twitter has not addressed the issue, other than that. Directing Troubled Customers to Your DM. Marked a user as a visible employee on the subreddit posted a statement on Monday Afternoon, it said that a “small number” of accounts were affected, but that the company did not believe its systems had been breached. The statement recommended that users change their passwords, but as several commenters pointed out (and as I can confirm), the password reset system is currently not working. Verizon did not immediately respond to a request for comment. ledge.

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I’m a Visible customer myself (I recently switched from T-Mobile for reasons unrelated to a massive data breach, but I very Thrilled to be possibly double-owned) and so far my account hasn’t been compromised. I’m able to log in online and make sure there’s nothing untoward in my order history, and opening the app is working like normal (though I did get a few errors earlier in the day). I have not received any email, text or other communication from the Company regarding this situation.

The error message I received earlier while trying to log into the app.

Without much official word from the company, it’s hard to say exactly how the reported breaches were reported, and what access any potential hackers have — though we’ll keep you updated if we hear back. As with many security breaches, the advice is to change your password and make sure you have two-factor authentication turned on, but visible. Currently 2FA . does not support. Hopefully, events where some customers are watching Fees over $1,000 That feature may be given higher priority on their credit card than Visible.

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