The economic fallout from rude customers

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A recent survey of more than 13,000 employees found that 58% of restaurant and hotel workers are planning to quit their jobs by the end of this year. And more than a third of them are citing tough customers as the driving force. What are the knock-on economic effects?

  • Other than this, LinkedIn’s censorship of some Chinese profiles.
  • And, donations take a page from government cash aid.
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guests: Nerdshala Hope King, Brian Walsh and Bethany Allen-Abrahimian.

credit: Nerdshala Today is produced in partnership with Pushkin Industries. The squad consists of Niala Boodhoo, Sarah Keholani Goo, Dan Bobkoff, Alexandra Botti, Nuria Marquez Martinez, Sabina Singhani, Alex Sugiura, Lydia McMullen-Laird and David Toledo. The music is composed by Ivan Viola. You can reach us at [email protected] You can text questions, comments, and story ideas to Niyala as text or voice memos at 202-918-4893.


go in:

  • Unruly customers threaten economic recovery
  • The best antidote to poverty may be cold, hard cash
  • LinkedIn’s Unanswered Questions About China Censorship

Niala Budhu: Good Morning! Welcome to Axis Today!

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October 13 is a Wednesday. I am Niala Boodhu.

Here’s how we’re making you smarter today: LinkedIn’s Censorship of Chinese Profiles. Plus, the charity takes a page from government aid.

But first, one big thing today: the economic downturn due to unfriendly customers.

We have been hearing from many of our listeners who work in the food service industry how the past year and a half has been. For some like Gabrielle who owns a restaurant in the San Juan Islands in Washington state, it has been encouraging to see how well people have responded to so many changes to her restaurant.

Gabriel: Despite everything, I think the most refreshing thing to be able to say is that we’ve probably had an incident with a customer not complying with the local mask mandate. And it shouldn’t happen for our employees to add one more thing to their plates, it’s actually something to be thankful for.

Niala: I wish I could say that we heard that story from many people, but we didn’t. For others, like Ash, who worked in West Virginia, 2020 was his last year working in a restaurant.

Ash: I have never, ever experienced that people are so rude and abusive as of 2020. It’s one thing to handle a few irritable customers every shift, but when each one has a problem, it takes a toll on us mentally. And yes, you all fired me. And I hope you enjoy your average service and drink because almost everyone who loves the industry is skipping it.

Niala: A recent survey of more than 13,000 employees found that 58% of restaurant and hotel workers are planning to quit their jobs by the end of this year. And more than a third of them are citing tough customers as the driving force.

That’s why we wanted to turn to Nerdshala business reporter Hope King to get the big picture on how the hospitality industry is changing. Hi Asha.

Hope King: Hi Niala.

Niala: So what are we watching now?

hope: Well, I think you’ve heard it very clearly. Unfortunately, your first caller is actually an anomaly in a scenario where people, in addition to being concerned about their health, are concerned about being harassed by customers. You have seen that heavy fines are imposed against people who harass flight attendants. You have seen people going to jail for attacking others in bars. You have violent customers who shoot and kill customer service reps who are just trying to enforce the mask mandate. So with all these things, on top of the salary, while it is slowly increasing, the equation doesn’t really add up to them. And so they are looking for other options.

Niala: How are we seeing this in the employment numbers?

hope: If you take a look at last month’s jobs report, you’ve actually seen a huge increase in people going into the warehouse and transportation sectors, but you see that jobs in food and food are going, so there’s 12,000 jobs. Gone. Overall retail is coming back a little bit but we’re still about 200,000 fewer jobs than we were back in February of 2020.

One problem with our economic recovery right now is that we still have labor shortages in many areas of the supply chain. So if businesses don’t have employees coming to work, they can’t sell their products. They cannot sell their clothes. They cannot sell their food which may eventually affect their business to continue, perhaps they may have to close. And if a lot of these things are happening, it means more jobs are gone. If those jobs go away, people who have lost those jobs may have less income to spend on other things in other parts of the economy. And it can actually have a really bad domino effect.

Niala: Nerdshala business reporter Hope King. Thanks, hope.

hope: Thanks Niala.

Niala: In a moment, here’s how charities are shifting their ideas to providing cash aid.

[ad break]

Niala: Welcome again to Nerdshala Today. I am Niala Boodhu. In 2020, the US poverty rate declined. And according to the Census Bureau, that stimulus was the result of checks and unemployment assistance. Nerdshala future correspondent Brian Walsh reports that philanthropic organizations are paying attention and that the best antidote to poverty may just be cash in the hands of those who need it.

Brian: Hey how’s it going?

Niala: Brian, let’s start with what poverty looks like, not just in America, but around the world, considering the fact that we are in the midst of a pandemic.

Brian: I mean poverty in the US, as you mentioned, actually fell during COVID- 19. But around the world, people living in extreme poverty and defined as those living on less than $1.90 per day per person, have actually increased. And it reached 588 million people. And it was a crowd of millions from the year before the pandemic. And it should be remarkable because we have seen extreme poverty really decrease for decades.

Niala: Given that, how are philanthropic organizations — we’re talking about government aid, how is the world of philanthropy moving to provide cash aid?

Brian: One of the great benefits of cash assistance is that you can get money to people very quickly. You are wasting no time finding out what kind of products they require. And it turns out that even the poorest people in the world know how to use that money. So we were already seeing this turning point in global philanthropy before the pandemic. But I think that partly because of the success in the pandemic, the United States and other developed countries that have really adopted cash aid for their own citizens, we’ve seen it work even in the world’s poorest countries. Can do.

Niala: Brian, of course the biggest problem with poverty is often structural. How has the pandemic shown this and how can these cash payments obscure or not fix those problems?

Brian: The fact that we’ve seen such an increase in poverty in developing countries is largely due to the fact that it’s not the virus and what damage the virus is doing, but you can’t have a normal economy if people haven’t been vaccinated. And while getting a thousand dollars or how much money is very helpful in dealing with the short-term effects of that, we’re not really going to get these countries back to grow as fast unless they have access to them. can do That comment. So maybe it’s an argument for some of that money going to fix the really bad vaccine equity problem we’re facing right now.

Niala: Brian Walsh, correspondent for Nerdshala Future. Thanks, Brian.

Brian: Thank you.

Niala: Over the past few months, the social media platform, LinkedIn, has been banning viewing profiles of journalists, researchers and government employees in China, including Nerdshala’ China reporter Bethany Allen-Abrahimian, who is with us now. Hey, Bethany.

Bethany Allen-Abrahamian: Hi, Niala.

Niala: What is LinkedIn saying about these blocked profiles?

Bethany: Not much. He has responded to several email requests from me, with a super basic statement from other journalists just saying that we comply with local laws in China and that your profile can still be viewed outside of China. And that’s all they’re saying.

Niala: Do we know whether LinkedIn’s compliance with Chinese government censorship has translated into more business in China?

Bethany: Well, it is certainly the case that their entry into the Chinese market in 2014 was based on their consent to self-censor. And, we know, as of last year, they have about 50 million users in China. This makes China its third largest market after the US and India, so there is certainly a lot of money there.

Niala: And is this true for other US social media companies, are they self-censoring in China as well?

Bethany: Well, interestingly, LinkedIn is the only major US social media company that has agreed to enter China or China has agreed to allow it to enter their market. Facebook, YouTube, Twitter, Instagram, all these websites are blocked in China.

Niala: What does this tell you about China’s relationship with American social media or internet companies?

Bethany: Well, what does this say is that the Chinese market is now so large and so lucrative that American tech companies are willing to put aside some of their founding values ​​or at least demonstrate some ethical acrobatics to justify them. Is. Market.

Niala: Bethany Allen-Ibrahimian is Nerdshala’ China reporter. Thanks, Bethany.

Bethany: Thanks, Niala.

Niala: And before we go – let’s end on a brighter note! With the rate of Covid cases declining recently, Dr. Fauci said last weekend on CNN that it’s safe for kids to do trick-or-treating this year. especially since many are vaccinated and this is an outdoor activity

Doctor. Anthony Fauci: I mean it’s a time that kids love, it’s a very important time of year for kids. I know my kids enjoyed it. “

Niala: So, Halloween is back! …


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