Twitch is now starting to review subscription refunds and monitor users suspected of abusing the system. its small but impressive change refund policy Expected to receive serial refunds, those who subscribe to Shout from the streamer and then file a refund to get their money back. Users who are caught abusing the system will face a temporary or permanent Twitch ban.
Twitch notes that this change is being implemented to protect Twitch streamers from chargebacks, and “allow them to quickly handle valid refunds for those in your community who need them.” This change will only affect purchases made through Twitch and will not include donations and other payments made through services such as Streamlabs.
Hey creator! Thank you for your feedback, we have improved our refund process to better prevent abuse. This will help us protect your revenue while allowing you to quickly handle legitimate refunds for those in your community who need them. Address: https://t.co/NrL5JK3ZVxSeptember 13, 2021
Monitoring users and penalizing serial refunders could make a big difference in protecting streamers — and Twitch, of course — from losing money. This is a right step towards regaining the trust of content creators, many of whom recently participated in the #ADayOffTwitch protest and called for more effective support for marginalized streamers.
The boycott was sparked by a new wave of hate raids, with abusive streamers targeting marginalized creators and sending hordes of hateful viewers to their streams. Along with promising new moderation tools, Twitch recently filed suit against two hate attackers who misused the Raid feature to harm other users. The identities of the hate attackers are not currently known, but are believed to both reside in Europe and “create new, alternative Twitch accounts, and to avoid detection and suspension by Twitch using their own described ‘Hate Red Codes’.” ‘ has escaped the Twitch ban by constantly changing .