Twitter Report Tweet update rolls out globally to make it easier to report questionable tweets

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Last December, Twitter held limited test in the United States for a new tweet reporting stream designed to improve the process of flagging offensive or harmful content on a site by adding more options to explain the problem. The test worked: there was a 50% increase in the number of actionable reports, which led to Twitter removing more bad content. Now Twitter is leveraging this experience for a global feature update: the new Report Tweet update is rolling out globally.

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Based on our testing, it appears to still be in English only, and no localized versions of the report have been included that might respond to issues more common in one region than another. (We reached out to Twitter to see if any of these would be considered in the future.)

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The switch comes at a key moment for the company. Content moderation was massive Headache for social media and they had to face federal investigations in several countries checking their efforts.

Many contract moderators do not work for safe conditions, and they have to view several posts in an hour. And the format of the submitted report for the post may not help them give the full context of the situation, forcing them to ignore the report or take the wrong action.

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On top of that, Twitter in particular has faced a lot of headaches over this issue. Not only is it a platform for many when it comes to glowing reviews – a bait when it comes to trolls and offensive comments in general – but the company is regularly criticized for being slow to respond to people’s complaints, like those related reporting tweets or making any updates to the Twitter product itself.

But Twitter is now in the middle of a potential acquisition that has partially exposed suspicious content and accounts hosted on the platform, and which itself could spur significant change in moderation policy — wants us to know it’s On Him.

The new “Report a Tweet” process allows you to provide more context when you report a tweet. In the previous reporting stream, you had a limited choice of categories describing why a post should be removed and who it affects. And it was more focused on you figuring out which rule a tweet can break.

Parameters for report categories in the old thread

Parameters for report categories in the old thread

Twitter’s new reporting process will help you better by allowing you to provide more information about how a tweet might affect someone. Additionally, you can select multiple options to create context for the allegedly offensive tweet. Each screen contains a detailed description of the step and the options available on that page.

New reporting stream on Twitter

New reporting stream on Twitter

At the end of the process, Twitter will summarize your complaint to indicate which rule the said tweet may be violating. If you think this is the wrong rule, you can choose a different rule. What’s more, Twitter also allows you to provide additional context via a text field.

Twitter now allows you to provide additional context for your report

Twitter now allows you to provide additional context for your report

The update should make it much easier to send messages to more people. First, the previous incarnation of the experience proved annoying for people to figure out what policy a tweet might be violating when they might see something disturbing or want to report harassment.

“What can be frustrating and challenging about the message is that we enforce it based on terms of service violations as defined by the Twitter Rules. The vast majority of what people report falls into a much broader gray spectrum that doesn’t fit the specific criteria for violations on Twitter, but they still report what they experience as deeply problematic and very upsetting,” Sr. said. UX manager at Rennes. Al Yasini said in December.

The company said it worked with a variety of designers, researchers, and writers to thoughtfully craft this new stream. With this change, Twitter plans to use this new reporting data to identify more trends and categories of harassment and spam.

The effectiveness of the new process will be tested when people in different geographic and cultural contexts use it to justify whether a tweet is offensive.

Twitter’s new reporting process is available on iOS, Android, and the web.




Credit: techcrunch.com /

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