Some Visible customers reported in posts on social media this week that their accounts appeared to have been hacked, that account information had been changed and in some cases new phones ordered using their payment information. On Wednesday, the Verizon-owned prepaid carrier Confirmed that some customers’ accounts were breached.
“We are aware of an issue in which certain member accounts were accessed and/or charged without their permission,” the company said in a tweet. Visible did not say how many customers were affected.
The carrier said its investigation indicated that “threat actors were able to Access username/password from external sources, and use that information to login to Visible accounts.” The company urged people to update their log-in information if it is used across multiple services.
Visible is a prepaid carrier that offers unlimited phone service, with individual plans for $40 per month and a . Huh. The company uses Verizon’s network and says it offers the same coverage as the big carriers, including 5G. One thing’s different about Visible: It has no storefront and handles all business — from billing to technical support — on its website and Visible app.
“Protecting customer information – securing customer accounts – is critically important to our company and our customers,” the company shared on its Twitter account. Visible urges customers who believe their accounts to be compromised to contact via chat visible.com.