Who will you call? Good question

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Young startups often delight early adopters by offering superior customer service with a personal touch. On the other hand, many big tech companies are notoriously difficult to get in touch with when faced with any issue. Let’s take a look at why this is happening and if this could change any time soon. — Anna

Faceless

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“Handling customer complaints on a large scale doesn’t work for most tech companies,” author and engineer Gergely Orosh. wrote in a blog post.

Like many tech employees, Orosh learned first-hand the challenges of customer service while working for Skype and Uber: “As soon as you update your LinkedIn profile to a new gig, you start getting messages from friends of friends asking you to fix one of their problems. ”

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If people are desperate to find a connection within tech companies that can help them with a problem, it’s because of how difficult it is otherwise to get a person involved. The meta is a blatant example of this: “Facebook and Instagram serve nearly 3 billion users a day, and the number of help desks is approaching zero,” writes The Wall Street Journal. informed.




Credit: techcrunch.com /

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