Your Samsung work phone may no longer work if it’s managed by Microsoft

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Users of some Samsung Galaxy smartphones have been warned that a flaw in their device administration software could cause their devices to be listed as unfit for work.

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A flaw in Microsoft Intune, a cloud-based platform designed to help administrators manage business smartphones within an enterprise, has flagged some Samsung Galaxy devices as “non-compliant”. Used to be.

Reports from several users have claimed that this change has left their devices unable to access corporate networks as the MDM platform shuts them down.

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The problem starts after an automatic restart or after a managed update is applied, and affects devices running Android 9 and later.

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Samsung Galaxy devices with work profiles individually owned by Android Device Administrator (DA) management or Android Enterprise are most affected, but Samsung devices that are fully managed on Android Enterprise have also been affected.

In a blog post, Microsoft said it is “aware of an issue” that could potentially affect access to corporate resources, “based on conditional access policies set by an IT administrator.”

“We’re working with Samsung to resolve this issue, but in the meantime, we’d like to give you more information and workaround instructions so you can get the device back into compliance,” the company said.

Microsoft says that to fix this problem, Android Device Administrator (DA) management or Android Enterprise individually owned users need to unlock the phone, launch the company portal, and trigger device sync. Once the sync is complete, the device should show up in Intune as compliant and access to corporate resources should be restored.

For Android Enterprise devices, users must unlock the phone, open the Device Policy Controller app, and trigger a sync. Once the sync is complete, the device should show up in Intune as compliant and access to corporate resources should be restored.

Microsoft says it’s working closely with Samsung, and will update users when it’s ready – although initial reports are now several days old.

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